Customer Testimonials
Great service and very kind people in Group 1.Provide a welcoming with respect and efficiency.
Toyota of Bowie helps by keeping my car on the road and helps me feel safe!
My service assistant was not available when I arrived. However, another employee took care of my needs. I was satisfied with the service that I received from her. She did an awesome job. Thanks!
Godd to customer at all tome and very reliable to customer and trust wording at everything
Was able to get a quick appointment on short notice. Nice waiting area. Fully staffed
My service advisor, Karl Snowden, was excellent. He kept me well informed about my vehicle and made sure everything was done correctly.
Always the best service from my one and only Antonio funderbunk. Always treating every customer with respect and support and love. He always provides assistance with my car.
Antonio Funderburk is excellent. He serviced me today as normal. He helps me to understand my vehicle make up and needs. Never Forceful. He’s Amazing. I’m Victoria Moss
Very quick in handling my yearly inspection. The shuttle was very prompt. It was a beautiful.day in the neighborhood.
The service advisor was knowledgeable and courteous. The waiting area was comfortable and spacious. The service advisor helped me to retrieve my phone which I left in my car.
Salesman and Finance Manager was GREAT! Both were very informative and knowledgeable. The whole process took 2hrs. 10 out 10… would definitely recommend. Make this buying experience seamless.
I am very pleased with the service. Antonio is an amazing customer service representative. He is kind, helpful and professional.
The dealership is very busy. Wait time is long. 5 hrs. Appt. 9am oil change.
The dealership and service area are always great and respectful. It is a pleasure visiting each department. Thank you.
Service center reached out effectively to ask for me to show up early. Mine was personable and great to deal with to get the car serviced started.
The service was excellent and timely. I was advised effectively and appropriately by my Service Advisor, Karl.
The servive Advisor who assisted me (Memuna Janneh) was very accommodating and she assisted me very well. She granted my request without hesitation to leave the car while waiting for the parts and pick-up a few days later after the repair completion. She was very amazing service Advisor.
I always have the opportunity to work with the outstanding Mohamed. He is excellent. Thanks
Great service my car was ready fast then expected time my representative is alway friendly and reliable
My service provider is very understanding and gives me the help I need. He stays in contact with me from start to finish during my visit there.
Memuna was wonderful! Helpful as always. I love working with her. Great service, no problems.
Lewis Grimes has always gone above and beyond in helping me maintain my Toyota vehicle. He is a great asset to the service center of this dealership.
Terrible experience. Buying the car was an extremely unsatisfactory as they tried to cut corners in everything. Since buying the car on May 11 we have been calling non stop and still have not received our tags two months later and have no idea when we will get them. They Took the tag and title fees but have done nothing since and are non responsive. Would highly recommend not ever doing business with them.
I really love obtaining my car repairs at the Toyota Group 1 in Bowie, Maryland especially dealing with my personal service representative Danny Korode. Danny keeps it real when it comes to explaining the required service repairs. Although I sometimes find the repair costs somewhat pricey Danny takes me to the internet and show me what the car manufacturer say if certain repairs are not made to the car and the possible damage to my car if the repairs are left undone. Danny also tries to find me manufacturer coupons that can lower my costs. Everyone should try this Toyota dealership ... Read More DealerRater - Jul 10, 2026
This was the first servicing of my new Camry. It was a good experience. The service advisor was very good.
I've used this Toyota dealership for most of my major service requirements. They've always been up-front about the cost of the services and pretty spot on about completion times. I would use them again.
I have had a fairly good experience for many years. But lately I've not gotten a good feeling about the results of request for certain analysis with regards to issues I am having on my vehicle. I have expressed my concerns about the issue and I get a result that says the technician can't duplicate the problem.
I had a great experience! The service manager Daniel was very knowledgeable and courteous. I highly recommend Toyota of Bowie for both Sales and Service! They go above and beyond to take care of customers!! Ann
Good service provided by the technicians. The waiting rooms gives the customer a relaxing atmosphere as you wait for your vehicle to be serviced.
BLUF: The absolute WORST service department and aftersale support is atrocious. You may get a good deal here but hope you don't need anything after you sign and drive off!
My first purchase from here went great, easy deal, great price and no issues. I needed no after sale support. My next deal wasn't so smooth, the purchase was fine, though I feel like I was charged more than I agreed to, but whatever. I got my dream car, thought all was well. First issue is I had my windshield get destroyed by a rock, which happens, such ... Read More DealerRater - Jul 8, 2026
Mr Lewis Grimes was an outstanding service representative, professional and curious. Thank you Mr Grimes
Great experience at Toyota of Bowie. Wonderful service and kind, competent professionals work there. 10/10!
I had my car service at Toyota of Bowie and my service tech Karl Knowlden is amazing and I believe honest and trust worthy
Appreciate the fact the onsite manager went above and beyond and taking the initiative contacting an another dealership to source my tire which they did not stock or had in their system.
GREAT SERVICE AND PRICE WAS OK GREAT SERVICE.. . AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA GREAT SERVICE AND PRICE WAS OK GREAT SERVICE.. . AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
The rep I was assigned to was very nice but, I wasn’t able to get my truck looked at. I had it scheduled for 1:00 to look at the rusting on the frame to see if it’s safe to continue to drive. I had a dentist appointment at 3:00 and since no one from the shop could look at it by 2:30 I had to leave. I guess I know now that just because you have an appointment, your vehicle might not get looked at for a while.
Ease in setting up appointments, quick updates of service status, efficient communication, well kept customer area
The representative was very professional. I highly recommend Toyota of Bowie to my friends and my family.
Because of my service advisor I keep visiting this location. His welcoming personality and knowledge makes him a trusted person to bring my vehicle for service
Excellent, professional, timely service. From talking with the service representative to get an appointment to talking to my service representative who kept me informed on my car diagnosis. Following explained explanations of repairs, excellent. Great service!!
I have relied on Toyota of Bowie for service of my 2015 Highlander since purchasing it new. Karl was extremely efficient and helpful to have my 80,000 service done quickly. Good experience.
Karl did a great job entering my information about my appointment. He informed me about what was happening and how they would keep me updated. Also very friendly.
The service was great and very professional . I will always have my car serviced at Bowie
Very efficient, accurate on what is needed for your car, will always recommend to my friend
My husband and I have bought two cars at the dealership. I have brought my Prius in twice in the last two months for repairs. I believe that the persons that I worked with, were trying their best to get me discounts on services provided.
We have always had our car serviced at Toyota at all the necessary time and mileage. At 29,000 miles we were informed that our 70,000 mile warranted tires needed to be replaced. Continental Tires would not even talk to us, they said they sold the tires to Toyota. The general manager (Mr Bruner) of Bowie Toyota refused to be of any service. Customer service at Toyota told us to take it to a different dealer. The service manager did give us 30% off of new tires. Needless to say we will never buy another car with Continental Tires, or another car from Toyota.
The customer service is amazing. The customer lounge very comfy and clean. The staff pleasant
I had a nail in my tire and i even had the tire warranty. When I brought my vehicle in, I also decided to get an oil change. The service advisor informed me that I would be receiving a new tire under the warranty and charged me $48 for mounting and balancing.
A few days later, I discovered that the tire had not been replaced at all. In fact, it was the same tire, and the original nail was still lodged in it. If a replacement tire was not available or not covered, I would have appreciated an honest explanation. What ... Read More DealerRater - Jun 20, 2026
The. Service at Toyota of Bowie was Great. Thank you so much for your service.
Sat for 2hours than was told lug nuts on 2026 was stripped this is the second time they did this went to Waldorf Toyota and they didn’t see the problem
Lewis Grimes was professional, and informative throughout my visit. I will request him in future.
Dealership is perfect and friendly to Customers. Hope to recommend to family members and friends.
I had a great time with the attendant. Great service rendered to me. Thank you
Jose Perez is an excellent service technician. He is detailed oriented and very professional. I would highly recommend him as your service technician. I have worked with him for almost 2 years. The entire team at Toyota of Bowie are nice and respectful. Would highly recommend to go there for your car service needs.
I met welcoming and amazing staffs who helped direct me to buy my car Toyota rav4
I have been using this Bowie location since 2010. The service is excellent. Since using this location Antonio always has given me great feedback about my vehicle
I would like to recognize Mr. Chima Joe at Toyota Bowie for providing exceptional customer service. Mr. Chima was professional, knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all my questions, addressed my concerns, and ensured I had a smooth and stress-free experience. His dedication to customer satisfaction and willingness to go above and beyond made a lasting impression. I truly appreciate his outstanding service and highly recommend both Mr. Chima Joe and Toyota Bowie to anyone looking for a positive car-buying experience. From Marian Rogers
Excellent service and Lewis Grimes was right on the money with the new tire estimate.
Service appointment went so well I was fully updated at all times. Recommended add on services were explained. Thanks Mike!
Justus Hardy was very helpful, polite, and professional. My service was completed quickly, and he kept me informed throughout the entire process. Excellent experience overall.
Efficient service for this visit Friendly service during this visit. Good check out process today.
The representative in service center are on time and accurate with keeping track of you issues with serving your vehicle.
An excellent customer service representative . Good work done. Please continue as usual I am seriously looking forward to your service advise at all times
Antonio went above and beyond to take care of my car repairs. Pleasure to do business with him
Execellent service good customer service and great atmosphere. Lewis is the best you got there
We always get excellent service - I bought my Toyota there in 2015 and I was told that the car and the services would last until 300,000 miles. I am almost at 150,000 miles and this car and the great care has given me safe and efficient transportation for 11 years! My favorite service advisor is Mohammed!
Dealership’s location is convenient and I have had pleasant experiences with the service team.
I have been to this dealership for over 20 years . I like going there because of the convience and the service. I still like going there however this time all went well except the fact that the service people were also the cashiers which made my stay a little longer than usual. The service person was very good. Mr. Grimes was very professional and courteous as usual. Mr. Grimes was very accommodating and polite.
Karl customer service was excellent. I told him that I had to be at work a certain time and the car was ready 1 1/2 hour before. I got a tuneup and brakes work done
Our service manager, Danny K. Had the technician do a thorough review of our 2105 Highlander. The recommended service was in line with Toyota’s recommendations. The vehicle should last over 200k miles thanks to Danny and his team.
The work was done absolutely well. I was very pleased with the customer support. My vehicle is now driving like when it was new.
Great customer service. Get all my cars needs taken care of here, while they stay in touch every step of the way.
Contacted me promptly once my car was dropped off and communicated with me throughout while my car was serviced
Worst buyer experience of my 62 year old. Definitely will not be buying another car from them.
The price of the work performed was terrific, it was completed only 10 minutes late, and there was no hassle or attempt to sell me something else.
Mr. Lewis Grimes did an excellent job coordinating the service and repairs needed on my vehicle.
Great experience . Friendly and professional environment. Great service and excellent value. Loaner car available for my services that required more time. Thank you
It’s a great team at Toyota Bowie and my car and me always get great service. Thanks Devin for making sure this visit was top notch.
Very pleased with the purchase of my new vehicle from them. From the salesman to finance everyone was pleasant and very helpful.
Professional Courteous Timely Considerate Answered all questioned asked Thank you for your service I will be back again
Professional, responsive,courteous,my appointment was on time,and the service technician was professional and responsive.
It’s the best dealership ever , best service with nice people like Antonio fenebrik he is always smily person
Had a maintenance scheduled during a busy day. I was out in a couple hours and my host Devin was on top of things and very communitcative.
Thank you for the ride and for the professionalism. The service was timely as well.
I have come to this shop periodically over the past few years for repairs as my car has gotten older. Each time I have good service and the advisors and mechanics have proven themselves trustworthy.
I am so thankful to Mike Budram who is very helpful and accommodating to my concerned. Because of those reasons, I am giving him a 5 stars! Thank you sir!
Service is reliable and I will recommend more friends for service at Toyota of Bowie.
My process was handled in a professional manner no hiccups my advisor was courteous and polite
Great experience at Toyota of Bowie. Friendly staff, smooth process, and excellent customer service. They were professional, helpful, and made everything easy from start to finish. Highly recommend!
I love how you're assigned a dedicated person to monitor service progress and even gives you a number to text him if you have questions. I would have liked to have my driver seat put back and the dash info set back the way it was, but otherwise great service.
This Toyota gets high ratings from me because of its service advisors. Mr Grimes in particular has always been professional, considerate and informative. Thanks.
Mike Budram was very professional, personable, knowledgeable. He help me to get my car maintenance done while my wife was getting chemo. He made it possible for me to get multiple things done today. Thank you Mike.
Good customer service by Mohamed today, very polite to explain the issue and also advise
I been going here for over 15 years . No problems so far . Very happy here
Always enjoy the honest service I get from Antonio Funderburk. More of the industry should be like him since it’s so shady.
This dealership service department treats customers like family. They anticipate our needs and work with us to provide personalized service in a friendly environment. Our service manager, Joseph Perez, goes above and beyond to make the experience a pleasant one. Kudos!
The service provider Devon made my experience of the dealership a great because he was patient, polite and gave me constant feedback
Antonio was very helpful and it was not a long was he gave me excellent services he let me know when the car went in shop and what was going with the car.
Lewis Grimes is the best advisor and our #1 reason for going to Toyota Bowie.
Joe hardy was great and did what he said and didn’t try to over sell
