Customer Testimonials
The customer service is amazing. The customer lounge very comfy and clean. The staff pleasant
Karl Knowel was the person who was taking care of my car.everything was good,I appreciate the service.Thank You!
I had a nail in my tire and i even had the tire warranty. When I brought my vehicle in, I also decided to get an oil change. The service advisor informed me that I would be receiving a new tire under the warranty and charged me $48 for mounting and balancing.
A few days later, I discovered that the tire had not been replaced at all. In fact, it was the same tire, and the original nail was still lodged in it. If a replacement tire was not available or not covered, I would have appreciated an honest explanation. What ... Read More DealerRater - Jun 20, 2026
The. Service at Toyota of Bowie was Great. Thank you so much for your service.
Sat for 2hours than was told lug nuts on 2026 was stripped this is the second time they did this went to Waldorf Toyota and they didn’t see the problem
Lewis Grimes was professional, and informative throughout my visit. I will request him in future.
Dealership is perfect and friendly to Customers. Hope to recommend to family members and friends.
I had a great time with the attendant. Great service rendered to me. Thank you
Jose Perez is an excellent service technician. He is detailed oriented and very professional. I would highly recommend him as your service technician. I have worked with him for almost 2 years. The entire team at Toyota of Bowie are nice and respectful. Would highly recommend to go there for your car service needs.
I met welcoming and amazing staffs who helped direct me to buy my car Toyota rav4
I have been using this Bowie location since 2010. The service is excellent. Since using this location Antonio always has given me great feedback about my vehicle
I would like to recognize Mr. Chima Joe at Toyota Bowie for providing exceptional customer service. Mr. Chima was professional, knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all my questions, addressed my concerns, and ensured I had a smooth and stress-free experience. His dedication to customer satisfaction and willingness to go above and beyond made a lasting impression. I truly appreciate his outstanding service and highly recommend both Mr. Chima Joe and Toyota Bowie to anyone looking for a positive car-buying experience. From Marian Rogers
Excellent service and Lewis Grimes was right on the money with the new tire estimate.
Service appointment went so well I was fully updated at all times. Recommended add on services were explained. Thanks Mike!
Justus Hardy was very helpful, polite, and professional. My service was completed quickly, and he kept me informed throughout the entire process. Excellent experience overall.
Efficient service for this visit Friendly service during this visit. Good check out process today.
The representative in service center are on time and accurate with keeping track of you issues with serving your vehicle.
An excellent customer service representative . Good work done. Please continue as usual I am seriously looking forward to your service advise at all times
Antonio went above and beyond to take care of my car repairs. Pleasure to do business with him
Execellent service good customer service and great atmosphere. Lewis is the best you got there
We always get excellent service - I bought my Toyota there in 2015 and I was told that the car and the services would last until 300,000 miles. I am almost at 150,000 miles and this car and the great care has given me safe and efficient transportation for 11 years! My favorite service advisor is Mohammed!
Dealership’s location is convenient and I have had pleasant experiences with the service team.
I have been to this dealership for over 20 years . I like going there because of the convience and the service. I still like going there however this time all went well except the fact that the service people were also the cashiers which made my stay a little longer than usual. The service person was very good. Mr. Grimes was very professional and courteous as usual. Mr. Grimes was very accommodating and polite.
Karl customer service was excellent. I told him that I had to be at work a certain time and the car was ready 1 1/2 hour before. I got a tuneup and brakes work done
Our service manager, Danny K. Had the technician do a thorough review of our 2105 Highlander. The recommended service was in line with Toyota’s recommendations. The vehicle should last over 200k miles thanks to Danny and his team.
The work was done absolutely well. I was very pleased with the customer support. My vehicle is now driving like when it was new.
Great customer service. Get all my cars needs taken care of here, while they stay in touch every step of the way.
Contacted me promptly once my car was dropped off and communicated with me throughout while my car was serviced
Worst buyer experience of my 62 year old. Definitely will not be buying another car from them.
The price of the work performed was terrific, it was completed only 10 minutes late, and there was no hassle or attempt to sell me something else.
Mr. Lewis Grimes did an excellent job coordinating the service and repairs needed on my vehicle.
Great experience . Friendly and professional environment. Great service and excellent value. Loaner car available for my services that required more time. Thank you
It’s a great team at Toyota Bowie and my car and me always get great service. Thanks Devin for making sure this visit was top notch.
Very pleased with the purchase of my new vehicle from them. From the salesman to finance everyone was pleasant and very helpful.
Professional Courteous Timely Considerate Answered all questioned asked Thank you for your service I will be back again
Professional, responsive,courteous,my appointment was on time,and the service technician was professional and responsive.
It’s the best dealership ever , best service with nice people like Antonio fenebrik he is always smily person
Had a maintenance scheduled during a busy day. I was out in a couple hours and my host Devin was on top of things and very communitcative.
Thank you for the ride and for the professionalism. The service was timely as well.
I have come to this shop periodically over the past few years for repairs as my car has gotten older. Each time I have good service and the advisors and mechanics have proven themselves trustworthy.
I am so thankful to Mike Budram who is very helpful and accommodating to my concerned. Because of those reasons, I am giving him a 5 stars! Thank you sir!
Service is reliable and I will recommend more friends for service at Toyota of Bowie.
My process was handled in a professional manner no hiccups my advisor was courteous and polite
Great experience at Toyota of Bowie. Friendly staff, smooth process, and excellent customer service. They were professional, helpful, and made everything easy from start to finish. Highly recommend!
I love how you're assigned a dedicated person to monitor service progress and even gives you a number to text him if you have questions. I would have liked to have my driver seat put back and the dash info set back the way it was, but otherwise great service.
This Toyota gets high ratings from me because of its service advisors. Mr Grimes in particular has always been professional, considerate and informative. Thanks.
Mike Budram was very professional, personable, knowledgeable. He help me to get my car maintenance done while my wife was getting chemo. He made it possible for me to get multiple things done today. Thank you Mike.
Good customer service by Mohamed today, very polite to explain the issue and also advise
I been going here for over 15 years . No problems so far . Very happy here
Always enjoy the honest service I get from Antonio Funderburk. More of the industry should be like him since it’s so shady.
This dealership service department treats customers like family. They anticipate our needs and work with us to provide personalized service in a friendly environment. Our service manager, Joseph Perez, goes above and beyond to make the experience a pleasant one. Kudos!
The service provider Devon made my experience of the dealership a great because he was patient, polite and gave me constant feedback
Antonio was very helpful and it was not a long was he gave me excellent services he let me know when the car went in shop and what was going with the car.
Lewis Grimes is the best advisor and our #1 reason for going to Toyota Bowie.
Joe hardy was great and did what he said and didn’t try to over sell
We were kept informed about all services needed for our vehicle. Our service tech was knowledgeable and personable.
Best car buying experience I've ever had. The salesman, Kevon jumped through hoops for me to make the whole process simple and got my car set-up and ready to go! Thank you Kevon!
Appreciate Rámon’s professionalism and expertise in assisting me with a vehicle purchase; as well as Chuck’s expertise and assistance in financing that vehicle.
thanks ! for the good work service and the best cominicaton. kicp up the good work.
Everything requested was done in a timely manner and my service representative was courteous and knowledgeable.
They are very good especially the technician Antonio’s I really like to go to him
I’m very satisfied with the results, and did not take long before is ready.
The dealership is very professional and friendly. Everyone greets you as soon as you pull in the bay.
Great services and the staff were approachable and very helpful in making communication easier and o
Works to satisfy customer needs. Service reps fully explain all vehicle needs and safety requirements.
Mr Kevon is an excellent salesman. Professional, responsive, and efficient. The paperwork was fast and it worth the drive.
My camry is like a brand new one. Thank you Mr Grimes.., and the technicians.
I had service at this dealership thru Joseph Hardy on 4/21/2026. Joseph is very helpful with my questions and very polite.
Great service always! Nice and helpful advisors who will take their time and guide through what you need.
My service advisor, Karl Knowlden had excellent customer service and the waiting area was clean
Been a customer for 15 years because of the car and service. Mohamed Jannah is excellent!
Great experience. I got a new Corolla cross and I love it. I thought I wanted a rav4 but it was too big for me.
I appreciated how the service rep kept me abreast of servicing my vehicle. I felt he was honest and professional. I feel comfortable taking my vehicle back to them when service is needed.
My experience was perfect from start to finish!! Everyone was so helpful! Thank you Imani for your great customer service
I had an excellent experience working with Karl at Toyota of Bowie. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me get my car serviced.
My service tech Louis is the Greatest Very Professional and Knowledgeable He recommends what needs to be done without pressure
For the most part the dealership pretty good sometimes I stay longer i would like.
I was treated with courtesy and respect. Everyone responded promptly to me and answered my questions with professionalism.
Have been a customer since the early 90's.Appreciate the services Especially the maintenance department
Employees seem helpful and friendly. Particularly true of today’s experience Exceptional today is by the service team
The people are good welcoming and respectful treat people with respect and dignity I will like to go back there next time
Intake process was time. Inquiries were made before added maintenance work was done. Agent was courteous.
The dealership is friendly and spacious The technician assigned to me( Danny Korede) was professional and courteous throughout my stay I will definitely recommend the dealership to my friends and family members
I always take my vehicle to Toyota of Bowie. I purchased my vehicle from there brand new. All of the staff is very polite and they care about the customers. I had Lewis for my advisor this time I usually have Mohammed. Thumbs up for the Service Team at Toyota of Bowie. Thank you Lewis for your kindness and smile. You made me feel like i truly mattered.
For a new car it seems recommendations are made for extra revenue. Such as an alignment with only 16k miles, no bad wear or vibration. Do t feel comforable
The service center at Toyota of Bowie is trustworthy with knowledgable and kind people. My service advisor Jose is sincere and considerate, and he recommended the right services. The shuttle driver is professional too and I enjoyed the ride. Thanks.
My customer service representative was extraordinary. Professional. Courteous.. I’ll recommend him to potential future clients.
Rizwan did an amazin job. Transaction went really smoothly. I would recommend my friends and family.
It was a quick and friendly check-in to clear communication throughout, the experience was hassle-free. The service advisor (Mohamed Janneh) was transparent about recommendations--no hard sell, just honest advice, and also reviewed the work performed. The waiting area was clean with coffee and Wi-Fi. Exactly what you want from a dealership visit. 5 stars.
Bowie Toyota service department is top notch. Service advisors are knowledgeable and helpful. I’ve been using the Bowie service center for the last 10 years or so and have never been disappointed or had an issue.
Our service representative Karl was superb, outstanding, and simply exemplary in delivering customer service. He also possess. exceptional knowledge about our vehicle and should be commended for perfect customer relations service, too.
Service advisor Imani Andrea did an excellent job making sure my car was read properly
Customer service is not the focus. Had to call to find out the status of my car. Placed on hold 3 times, finally got status after 30 mins on hold, because my agent went home and no one was tracking my car.
It was very easy to make an appointment. My service agent, Karl was EXTREMELY helpful, friendly, knowledgeable, courteous and professional. This kind of service is appreciated.
Great service received on maintenance of my Camry. Staff members were great and very professional, polite and helpful.
Service was done to help me with great timing and professionally.. Daniel was great! great!
Excellent and knowledgeable staff, provide excellent service, perform thorough maintenance, recommend needed maintenance, vehicle is ready when promised, and concern about customer satisfaction.
Extremely professional, very courteous and polite, excellent feedback on maintenance, Alondra was very professional as was all the staff.
Service was great, I especially enjoyed the care given by Karl Knowlden. I will always ask for him whenever I need service.
Doing a good job, except that it takes too long. 3 & half hours for oil change is too much
