Customer Testimonials
Justus was very professional and kind! I will be returning for the recommendation that were noted!
I love this place, Lewis always give the best customer service and good prices, always I’m back and looking for him
Service Department along with the mechanics work really hard for the customers’ satisfaction. Toyota of Bowie exceeded my expectations.
Good customer service worked very hard to make me a satisfied customer I was pleased
Danny Kurode was Outstanding!! Appreciate all the professionalism and sincere communication!! The overall experience was very very good.
You all were fabulous working with my budget and keeping me on the road safe! Thank you!
My Service Advisor Antonio Funderburk is the reason I continue to use Toyota Group 1. He is courteous and provides great customer service. He explains each repair and how the maintenance is important for the life of my vehicle.
Very professionals, have to to explain issues on the car before start to work on the car
My service advisor Justus Hardy is awesome, he explained to me everything that was going to be done during my 15K service and answered all of the concerns that I had.
4 hour wait for oil change is unreasonable, and they send coupons that they will not honor instead they push their promos
I had a great experience with the Service team at Toyota of Bowie. My rep was Antonio and he was kind and professional.
I received exceptional customer service from Mr. Antonio Funderburk during my October 21, 2026, vehicle maintenance visit at Toyota of Bowie. His professionalism, courtesy, attentiveness, and commitment to customer satisfaction made my experience truly outstanding. I sincerely appreciate his excellent service and highly commend him for going above and beyond to ensure a positive customer experience!
I am very grateful with the services. Very respectful and humble. Customer service received with good greeting.
My handler was great and found me savings i wasn't even aware of. Will be back
Been the first time, i waited at the entrance, for about 25min., because i didn't know the procedures, and nobody was helping, or giving any attention. until i have to walk to one of the staff.
I was very pleased with Daniel Karobe explanation of the work that was recommended for the Car and his going over the service sheet explaining everything that was done and why it was done. He also was right on how long it would take to be done. He was very courteous and professional inn his explanation even when I didn't understand something he explaining it in layman terms.
Very disappointing experience. The staff do not do their work properly, and the service is poor. Based on my experience, this is not a good place to get your car repaired. I would not recommend this shop
I’ve been coming to this dealership for over 10 years now. Although I’ve had a few advisors, the customer service is always good, they communicate well and take excellent care of my vehicles.
Mr Funderburk was nice and friendly told me the exact problem what was going on with my vehicle
It was more than i expected well organized and clean. Great job. Thank you Toyota
Justus and Alendra ( I believe that was her name) were amazing!!! They were helpful, polite and friendly!!! I came without an appointment and Justus got me in and out quickly!!! Highly recommended!!!
Mr. Funderbunk in the Service Dept at Toyota of Bowie is top notch! He cares. He is very knowledgable, explains everything and help prioritize work on my vehicle.
Karl is always kind and knowledgeable every time I come here. I appreciate him for always making sure that I am taken care of and that I stay on top of my car’s needs.
My service appointment was quick and efficient. My service consultant, Lewis, was very kind, attentive, and professional. I appreciated the excellent customer service!
Bowie Toyita has been my go to for years. Once I moved, the distance grew, but that doesn’t matter. Mr. Lewis Grimes and team have always provided phenomenal and exemplary service, with both grace and class. I am so grateful for them!
My experience at Toyota of Bowie has been a great one. Their customer service is excellent, and they provided me with an estimate and updates of when my car would be ready. The price was within reason, and we got ithe car back on time.
Service department is excellent. They give you a time frame and they stay within minutes of having your car ready. According to the time that they I gave you, the customer service representatives are kind. Nice and respectful. I have nothing but good things to say about this dealership. And their service department, wonderful job
The service appointment at Group 1 Toyota Bowie was very good. In particular the service advisor was very customer oriented and knowledgeable pertaining to the mechanical aspects of my vehicle's current maintenance requirements.
The Worst. Bowie Toyota service department charged me almost $350 for replacement of common suspension parts they never performed. I discovered this when less than 2 years and less than 5,000 miles later I was informed that said parts were identified during their multi-point check to be worn and needed replacement. When reminded about the earlier "repair" and after consultation with a supervisor, my service advisor offered vague explanation (that the tech did not work there any longer) and said they would do the work for 1/2 price. Not really understanding what that meant and with no amount quoted, they proceeded to ... Read More DealerRater - Oct 7, 2026
Antonio was very helpful and nice when getting my car serviced. Nice guy. Fifteen words is too much.
Great service and José kept me informed during my visit for my 2023 Toyota Camry.
I’ve been to this dealership service dept 3 times and have received excellent service from Lewis Grimes and his team. Mr. Grimes answered all my questions and explained in detail the recommendations needed to keep my 2000 vehicle running safely and kept me abreast when service has been completed and ready for pickup. Awesome!
I love my car. Everyone who attended to us was courteous. They explained everything in details and made sure I was satisfied in the end
Friendly, efficient, polite, excellent service, They took the problem in hand and resolved all my repairs… made my transition from New York easy,
Erynprofessional. Direct and efficient for processing and completing my purchase. Very happy for my first Toyota purchase.
Excellent dealership and Karl was superb in his job subscriptions. I will love to work with him anytime soon. Thanks.
Lewis Grimes made me feel like he was trustworthy and really helping me. Thank you.
Super nice and helpful and stayed on task the entire time, Alondra Munoz my advisor, super sweet and nice and had patience with me asking about updates and called me on when the car got the part and how much longer it would take.
Ms Nassah my service manager was thorough in meeting my service needs. She sent estimates and performed the requested repairs. Checkout was seamless. Great experience!
Don Suber was a pleasure always kept me updated with my RAV4 on when it would be in . for pick up had it all cleaned and full tank of gas when I picked it up . The finance department was also great took their time and went over everything
It was my first time here and everyone was very helpful in explaining the process.
Very easy to work with. We actually texted back and forth and came to agreement on the price. The finance department ran through various warranty options in a completely no pressure way. Everything went smoothly.
Everything went perfect with taking our vehicle to Bowie Totota for its recall. We also had a oil change and tire rotation. Jose Perez did a great job.
Lewis is very professional and kind, he is the reason I continue to return to this dealership.
I’m been coming to Bowie Toyota for my oil changes and other car needs for years. The atmosphere is always welcoming and the facility is always clean. My Service Advisor, Mr Karl Knowlden is an excellent advisor.
I really enjoyed my service with Mr Mike I got yesterday it was very nice one thank you so much.
Too long wait hours. I was there at 12:30 for routine check up of my car and left at 4pm
Mike was very easy to work with. Love his service. My car was ready within the estimated time. I only come to this service center
It was awful. Yesterday I went to the dealership for an oil change, and Mr. Lewis said the oil was on him and I dont have anymore left. I waited an hour and a half, and now the mechanic is checking it and says the oil is dirty—and the filters are, too. It’s so disappointing that they don't deliver on what they promised; even worse, they made me wait for nothing, and I wasted my day for no reason.
I was very pleased with my visit to the service dept. Mr. Lewis Grimes was my advisor. He’s always honest and upfront with my car needs He arranged Uber to take me home and pick me up when the service was completed. And it was completed in a timely manner.
Great service explained everything what I needed after service my car run like new Thank you so much
Disappointed that I had to spend $20 on an Uber because when I set up the appointment they neglected to tell me the shuttle doesn’t run on Saturday and I specifically asked. I also had to put my owner mileage sticker on, they left it sitting in my seat. Also my person was dealing with another customer and I was told I had to waiting her which ended up making me late for work.
All of the work was Completed In a timely fashion at a price that I considered reasonable.
My salesman Adesanya was very patient with me and took time explaining the process. Excellent customer service and friendly atmosphere.
Toyota of Bowie has a knowledgeable staff that performs quality work at a fair price. I appreciate Karl’s kindness, knowledge and honesty at the service desk; he is the best! The supervisor Edbyn is also fair, kind, and extremely knowledgeable!
Thank you for excellent service. Also, Car Associate Devin - Group 1 represented Toyota Bowie well. His efficient, kind and courteous assistance was greatly appreciated!!!
Joseph was very helpful about my car and notified me as soon as my car was done.
Advisor is very helpful and informative. Been coming to this dealership for 7 years to service my vehicle. Overall a great experience.
Everything was great! You were very professional, helpful, and attentive throughout the whole process. I had a really good experience. Thank you again for all your help!
Everything was great! You were very professional, helpful, and attentive throughout the whole process. I had a really good experience. Thank you again for all your help!
Everyone was extremely helpful and easy to work with. l was assigned to Lewis Grimes as my service advisor. I couldn’t ask for a better advisor. He really made me feel seen, even though there was a lot going on around us. He took time to make certain my concerns were addressed and that I was comfortable.
Mohammad is an excellent service person. He is very kind, helpful, and knowledgeable about cars
Professional, nice and friendly atmosphere, knowledgeable adviser ..always available for questions or concerns. Nice customer waiting room. Love watching game shows while waiting for vehicle to be serviced. My service advisers (5) during my years (approx 18 years) coming here have always looked out for me and provided appropriate advice for me to make right decisions regarding my 2007 4 runner as well as my curent vehicle.
They were very knowledgeable, professional and dedecated.Also very explanatory to customers to understand. With satisfaction.
Antonio provided excellent service yet again!! He provided timely updates and made sure my car was serviced properly!!
We have been taking our Rav to this location since we got our vehicle and we love our service rep. We get real time service updates from them and any other necessary repairs needed!
Service was great. Extremely efficient. Dropped car off the night before and was ready early morning the next day. Very considerate employee handled everything. great to receive such great care when dealerships can be difficult to deal with.
Customer service was above and beyond. Fast and accurate work. Great advice. Timely in service.
I have always bought my vehicles from Toyota of Bowie now Group 1. My sales rep has always been Harold Castillo. I have bought a total of 8 vehicles not counting the ones my husband has bought. Due to Harold’s knowledge, professionalism, knowing what I like and making me feel so welcome I ONLY deal with him! He has sold me, my husband, my children and friends their vehicles. I give KUDOS to Harold Castillo!! Thank you Harold for the great service you keep giving me!
Outstanding And Very Efficient!!! Mr. Hardy Was On Top Of His Game!!! VERY Happy!!! All Smiles Here!!!
Terrible experience. Spoke with Adeniyi Adesanya about a Lexus GX 460 on the first day and agreed to a price, including a proposed written deal for $37K. Contacted Adeniyi daily for 3 days to set up a sale, but the Adeniyi kept making excuses (car just arrived, I need to locate the car, car has not been processed, I forgot to get you pictures, etc. etc.). 3 days later the price changed to nearly $40K. Do not deal with these people, they are crooks!
Karl was Super, very attentive and knowing every thing. The process is very streamed lined.
Mr Funderburke is my Service Advisor for 4 years. He is very patient and helpful.
Did excellently well in a timely manner. Love the service and courtesy of the staff.
Fast, responsive and very courteous service. From when I entered till when I left with my vehicle.
I took my car for regular maintenance .Mr Lewis assisted me. He is very nice, patient and helpful. I had a great experience
Excellent communication through text about the service and Great waiting place with customer preference Thanks
Mr Funderburke is a great service advisor who is very knowledgeable, pleasant & informative. The facility is very user-friendly and clean.
Worst experience I have ever had with car service. Bought the car at Bowie Toyota 16 years ago and have had all service done there since. It has really gone downhill and I plan on reporting to Toyota corporate the unbelievably stressful time given me by the service department over a warranty-covered item this past 7 days.
Karl was really helpful and explained all services. Everything was organized and very professionally done
Thx u all for your service. It great customer service.. Again thx u . You all.
The Customer Service is always top tier. My service advisor Mohamed Jenah is very knowledgeable honest. The technicians are very knowledgeable and do commendable work. I have a lot of trust in Toyota Bowie Group 1!
Great service and very kind people in Group 1.Provide a welcoming with respect and efficiency.
Toyota of Bowie helps by keeping my car on the road and helps me feel safe!
My service assistant was not available when I arrived. However, another employee took care of my needs. I was satisfied with the service that I received from her. She did an awesome job. Thanks!
Godd to customer at all tome and very reliable to customer and trust wording at everything
Was able to get a quick appointment on short notice. Nice waiting area. Fully staffed
My service advisor, Karl Snowden, was excellent. He kept me well informed about my vehicle and made sure everything was done correctly.
Always the best service from my one and only Antonio funderbunk. Always treating every customer with respect and support and love. He always provides assistance with my car.
Antonio Funderburk is excellent. He serviced me today as normal. He helps me to understand my vehicle make up and needs. Never Forceful. He’s Amazing. I’m Victoria Moss
Very quick in handling my yearly inspection. The shuttle was very prompt. It was a beautiful.day in the neighborhood.
The service advisor was knowledgeable and courteous. The waiting area was comfortable and spacious. The service advisor helped me to retrieve my phone which I left in my car.
Salesman and Finance Manager was GREAT! Both were very informative and knowledgeable. The whole process took 2hrs. 10 out 10… would definitely recommend. Make this buying experience seamless.
I am very pleased with the service. Antonio is an amazing customer service representative. He is kind, helpful and professional.
The dealership is very busy. Wait time is long. 5 hrs. Appt. 9am oil change.
The dealership and service area are always great and respectful. It is a pleasure visiting each department. Thank you.
Service center reached out effectively to ask for me to show up early. Mine was personable and great to deal with to get the car serviced started.
The service was excellent and timely. I was advised effectively and appropriately by my Service Advisor, Karl.
The servive Advisor who assisted me (Memuna Janneh) was very accommodating and she assisted me very well. She granted my request without hesitation to leave the car while waiting for the parts and pick-up a few days later after the repair completion. She was very amazing service Advisor.
I always have the opportunity to work with the outstanding Mohamed. He is excellent. Thanks
